How to Get the Help You Need

Unemployment Insurance: Apply online today!

Governor Cuomo announced that those who are receiving unemployment benefits will see an increase of $600 per week and an extension of unemployment benefits for an additional thirteen weeks. Here is information about how to file a claim:

Social Services – How to Apply for Help

The Westchester County Department of Social Services remains open but is strongly encouraging online applications and phone-based assistance (Dial 211). You can apply online at

Westchester County has created an email address:, where residents can ask any questions related to the emergency, and can also request social services or other assistance as needed.

Residents can contact Town of New Castle Senior Social Worker Bess Steiger at or 238-2093, to access Town programs and services, and for assistance navigating the County and State services as well.

New Castle Citizen Assistance Registry

The New Castle Citizen Assistance Registry is a way for residents to let the Town know that they may need some extra help during this crisis. The New Castle Police Department and our Town Social Worker use this list to make regular phone calls to residents -- to check in and make sure everyone has the help they need. We are all in this together! Learn more:

Mental Health

Resources are available through Westchester County and New York State.

  • If you are experiencing anxiety or stress that has begun to affect your daily life and you feel you need support, call the Westchester County Office of Community Mental Health (914) 995-1900 (8am – 8pm) or text (914) 461-7281
  • New Yorkers can call the NYS COVID-19 Emotional Support Hotline at 1-844-863-9314 for mental health counseling.

Domestic Violence: Legal Options and Orders of Protection

One of the sad consequences of the COVID 19 pandemic is the increase in domestic violence, whether from a spouse, partner, child, sibling, parent or even a former boyfriend or girlfriend. The current crisis can fray relationships, exacerbating existing problems and creating new issues. That said, abuse – physical or emotional – is never acceptable. If you are subject to domestic violence and in need of immediate help, do not hesitate to call 911. The New Castle Police Department is trained and ready to respond day or night. Your safety and that of your loved ones is always a priority.

Even with closures throughout Westchester County and the NYS Court System, know that should you need an order of protection, there is a mechanism to remotely file a petition and “appear” before a judge with or without an attorney. More information on domestic violence is available on the NYS Court Domestic Violence webpage.

In addition to the police and courts, there are other resources available. For example, My Sisters’ Place, among other services, strives to end domestic violence by providing free education, outreach, and confidential supportive and legal services, throughout Westchester County.

Remember, there is nothing shameful about being a victim of abuse. You have rights, the means to protect yourself should you pursue them, and the support of others ready to stand by your side.

Coronavirus Information for the Hearing Impaired

Westchester County DOH created an infographic card for the hearing impaired to use to communicate about their health: