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New Castle usually gets its water from the Ashokan Reservoir via the Catskill Aqueduct. This aqueduct is also used to provide drinking water to millions of New York City residents. The New York City Department of Environmental Protection (DEP) has begun a multi-year project to repair the century-old Catskill Aqueduct. This project requires DEP to shut down the Catskill Aqueduct for 10 weeks. As a result of this work, New Castle’s water source will change in early-mid December. During the shutdown, we will get our water via the New Croton Aqueduct, which draws from the Croton Reservoir.
DEP shut down the Catskill Aqueduct in early-November, and it will be out of service through the end of January 2020. As a result, New Castle’s water source will switch to the Croton Reservoir in early-mid December. The Catskill Aqueduct rehabilitation project began in 2018, and similar 10 week shutdowns are planned in 2020 and 2021.
Some people may detect a difference in the taste of their water because it is coming from a different source. Waters coming from the Ashokan and Croton Reservoirs are exposed to different kinds of bedrock, minerals, and other natural features, which can cause them to taste slightly different.
YES! All water that is treated at the Millwood Water Treatment Plan is thoroughly tested and exceeds the stringent requirements of the New York State Department of Health.
For further information please contact the Millwood Water Plant at 914-944-0036 or 914-944-0037 and ask for the Plant Manager John Young or the Assistant Plant Manager Paul Steirs Monday through Friday 8 am to 4 pm.
Commercial solicitors and peddlers are prohibited from coming to your door if you join the registry. Commercial solicitors are people who go door-to-door selling products or services, such as a wireless vendor or vacuum salesperson.
Charitable organizations and religious organizations, as well as individuals who wish to conduct polling or surveying, circulate petitions, engage in political or religious speech, or other similar conduct, are not subject to the Do Not Knock law. However, residents still have the right to post "No Trespassing" signs or signs of similar import indicating that such solicitors are unwelcome as well. If these persons refuse to leave your property, or if you feel at all threatened or doubt their authenticity, you should call the police department at 238-4422.
There are two ways in which peddlers and solicitors are provided notice. Every registrant under our Town Code will be issued a copy of the then-current "Do Not Knock" list simultaneously with the registration certificate issued by the Chief of Police. As well, residents can post a sign or decal conspicuously displayed in the front window or door of the home. The sign decal indicates "Knock it Off - No Solicitation Here".
Enforcement will be primarily through complaints or calls to the Police Department by residents who have been wrongly disturbed by peddlers or solicitors in violation of the local law. The police will respond accordingly to such calls or complaints.
Any person violating the terms of the Do Not Knock law may be charged under the local law. Upon conviction in the Justice Court of the Town of New Castle, violators will be subject to a fine not to exceed $250 or to imprisonment not exceeding 15 days, or both, at the discretion of the Justice Court.
Sign decals will be available, during regular business hours, at Town Hall. You must be signed up on the "Do Not Knock Registry" prior to receiving a sign decal.
Yes, both peddlers and solicitors are required to register with the Town. Peddlers and solicitors must come in to the Police Department to register and are subject to a background check.
Persons leaving commercial flyers attempting to solicit paid customers should follow the restrictions of the Do Not Knock law. Persons providing a flyer for an exempt organization are not prohibited from dropping such literature.
Federal cases interpreting the First Amendment have found that local laws prohibiting all solicitation after dark are unconstitutional.
Although it is a violation of the local law to solicit or deliver handbills to any residence on the "Do Not Knock" registry, the signs displayed at residences help counter a solicitor's argument that he or she did not have prior notice that the resident did not want to receive information.
Yes, they must be licensed and are required to carry the license with them.
The permit will indicate the date of expiration, which will not exceed one year from the date of issuance.
The program enables organic matter to be returned to the soil instead of being burned in an incinerator and adding to air pollution and/or decomposing as methane, the worst greenhouse gas. Farmers using compost need less chemical fertilizers.
To a commercial composting facility in upstate NY.
Not by a long shot. The CO2 emitted is nothing compared to the savings of methane gas emissions.
At the New Castle Recycling Center. Or email Composting and an SAB volunteer will deliver one to you. and a Sustainability Advisory Board (SAB)volunteer will deliver a kit and also answer any questions.
Liners are available at the Recycling Center. They cost $2 for the kitchen container and $5 for the transportation container.
Many people keep the kitchen container under their counter. However, it’s not bad looking and can live on top of the counter too. Keep the Transportation container in the garage.
No. Now that the pilot program has been completed, New Castle residents can drop off food scraps as long as they are in compostable liners. Food scraps must also be transported safely so the bag does not break and contaminate the collection area. The kits are recommended.
If you leave it too long, yes. The kitchen container has holes in the top so air circulates. The transportation container has a solid locking lid. Most people bring their scraps in once a week with no problems.
The Recycling Center is officially open Wednesday – Saturday from 7:30am – 2:30pm but usually you can come on Monday or Tuesday as well. On those days there’s a smallchance the gate will be locked.
The Food Scrap Recovery Program supplements home composting by accepting items (like meat, fish, cheese, etc.) that can’t be composted outside as they will attract unwanted pests. The Food Scrap Recovery Program can safely handle ALL food scraps.
Most applications and fee schedules are online in their respective departments. Many of the applications have online forms you can fill out and print on your computer. Some can be electronically submitted if we don't need to see you in person. You can also print a hard copy of any form on your printer to fill in by hand. Of course, you'll have to mail it or bring it in to be processed!
ON-LINE REGISTRATION is available for almost all of the Town Recreation Programs (Town Camp is not available online). Registration forms can be mailed in or dropped off at the Recreation Department in Town Hall.
Town Hall Hours8:45 am – 4:30 pm M-FSummer hours8:45 am – 4:30 pm M-ThFriday 8:45 am – 3:15 pm
New Castle Department of Public Works (DPW)280 Hunts LaneChappaqua, NY 10514(914) 238-3968DPW Hours7:00 am – 3:00 pm
New Castle Recycling Center210 Hunts LaneChappaqua, NY 10514(914) 238-8091Wed – Fri7 am -11:15 amNoon – 3:00 pmSaturday 7:00 am – 2:30 pm
Town Board meetings are broadcast live on NCCMC's government channel on Optimum and Verizon. We also livestream other board meetings on the internet. Just go to our livestream website to see an what is being streamed.
Telephone numbers and email addresses for each department are listed on the department's page on the website.
Yes! All of the Town's public meetings are recorded and available to the public. The fastest way to get meeting information is to go to NCCMC's open media site. Each meeting is available there, along with the meeting agendas. You can also go to our eCode repository which has the agendas, minutes and resolutions from every meeting. Contact the Town Clerk's office if you have questions.
Board meetings are open to the public. The meeting chairperson may close a portion of a meeting for executive session to discuss personnel or other confidential matters. Check the meeting's agenda in advance.
The very short answer is an emphatic: no!
Read about why the Flint, Michigan lead situation cannot happen here in our community.
The culvert was a pre-existing road surface water drainage structure that is located outside of the excavation boundaries. Plans approved by New York Department of Environmental Conservation (NYSDEC) called for the culvert to be capped as the excavation was backfilled, but to be isolated from the excavation using a plastic membrane prior to backfilling. All contaminated water collected in the excavation area is directed to a separate sump where it is then pumped to an on-site treatment unit. Once treated, the water is discharged to the sanitary sewer. Since no contaminated water was discharged into the culvert, there is no violation.
As discussed, all culverts were isolated from the remedial excavation. (name redacted)'s own photograph (attached) shows that no water is entering or in contact with the bottom of the lowest culvert pipe. As such, there is no need to request inspection nor sampling of the culvert outfalls.
As well, we would request that Department of Environmental Conservation (DEC) take a field visit and photograph the pitfalls of all 3 pipes to look for evidence of recent discharges from pipes (wash out, sediment deposit, etc).
The New York State Department of Environmental Conservation (NYSDEC's) inspector has been present during all intrusive remedial activities at the site and has not noted any discharge of site water into the culverts. A sediment deposit would be expected at the culvert outfalls based on their prior use as drainage conveyance structures, and the presence of such deposits would not be an indication of an excavation-related impact.
The levels and limits of contamination encountered at the site so far are consistent with what was expected based on the site investigations and the Remedial Action Work Plan (RAWP.)
Documentation samples will be collected consistent with the Department's approved Remedial Action Work Plan (RAWP). New York State Department of Environmental Conservation NYSDEC) anticipates based on previous investigations that off-site migration of contamination is possible, and endpoint samples along certain boundaries of the site may not be "clean". As discussed in the Decision Document for the site, off-site migration of contamination will be addressed separately by the (NYSDEC's) Spill Response Program.
The site cleanup, when completed, will be protective of public health and the environment and, as identified in the Decision Document for the site, would allow the proposed development. The Final Engineering Report for the project will summarize the contamination remaining at the site, if any. Under New York State's Tenant Notification Law, the results of soil vapor intrusion and indoor air sampling must be disclosed to tenants and occupants if test results exceed applicable standards or guidelines.
Print and fill out an application from our website, and include copies of the registrations for the cars you want on your permit and the driver's license of the permit-holder along with the appropriate fee. Applications can be dropped off in our parking drop-box outside the police station, or submitted to the Town Clerk's Office during our business hours, Monday through Friday, 8:45 a.m. to 4:30 p.m. Applications can also be mailed to:Town Clerk's office200 South Greeley AvenueChappaqua, NY 10514
We require that your driver’s license and at least one of your car registrations have been updated with your New Castle address. We will also accept a receipt from the Department of Motor Vehicles (DMV) indicating you have started the process of changing your documents to reflect your new address.
Call the Town Clerk’s Office at 914-238-4772 before 9:30 a.m. and we will issue a do-not-ticket for everyday parking permit holders. If the office has not opened yet, leave a message with your name and the make, model, color and license plate of the car you will be parking. Do not leave a note in your car, parking enforcement will not see it, only a do-not-ticket issued through the Town Clerk’s Office is acceptable.
If you have a car that is considered a "clean pass" car by the New York State DMV and are an everyday permit holder, you can come to the Town Clerk's Office and receive a clean pass sticker which allows you to park in the priority parking. After 9:30 a.m, Monday through Friday, any permit-holding car can park in the empty spaces.
After 9 a.m, Monday through Friday, resident meter permit holders can park in the restricted lot. At the Luke Machine, choose "Lot B - Pay By Plate" and enter your license plate number to pay for the day.
Pay By Phone is an online service that allows you to pay for your metered parking from your phone! Download the "PayByPhone" app from your app store (iOS, Android, BlackBerry) or enter "m.paybyphone.com" into your phone's browser, enter the four-digit location number 5002 (Lot A - Pay by stall) or 5003 (Lot B - Pay by plate) and pay for the hours you expect to be parking at the Chappaqua Train Station. You can also pay online or call 1-866-234-7275. If you have any questions, call the Town Clerk's Office at 914-238-4772.
Yes, the parking permits fees follow the following schedule:
Yes, summer permits are available to residents at a fee of $125 and non-residents at a fee of $325 and are effective June 15th through September 15th.
Pay by phone is available to pay by day resident metered parking permit holders. It can be used to pay for parking at the Chappaqua Train Station in lieu of the LUKE machine. Pay by Phone is also available to add time when you are delayed. View the Chappaqua Train Station Parking Lot Map (JPG) for more information.
You can sign up for a free PayByPhone account 1 of 3 ways:
Your details are saved and automatically recognized each time you PayByPhone. You will need to provide the following information:
View a Youtube video about all of the great benefits of using PaybyPhone.
When you pay for parking by phone, your space number and parking time are automatically displayed on the device used by the Parking Officer.
You can add/edit vehicles on the go with the mobile apps. If you're at a computer log into your profile at the PaybyPhone website. You can also always call the parking line at 1-866-234-7275 and follow the prompts.
Yes. Your credit card number is encrypted when you sign up and is never entered, displayed, or spoken during a transaction.
You can view all your transactions by logging in to your account at the PaybyPhone website. Email receipts are available; select this optional feature on your profile.
Sign up is free. Normal parking charges apply plus a convenience fee of 35 cents will be charged to your credit card.
The Distracted Driver Diversion Course was developed to help lower crashes caused by people using cell phones and electronic devices while driving. The course is an impactful presentation that can change attitudes and cause drivers to make a decision to stop using electronic devices while driving. In fact, attendees often become advocates who encourage their family, friends, and coworkers not to use electronic devices while driving.
No. At this time only drivers who are ticketed in the Town of New Castle and have tickets returnable in the Town of New Castle Court can attend.
The fines and points associated with traffic tickets are an important part of keeping roads safe. Education is another and often more effective way to change driving behaviors. The Distracted Driver Diversion Program is an impactful presentation that can change attitudes and cause drivers to make a decision to stop using electronic devices while driving. In fact, attendees often become advocates who encourage their family, friends, and coworkers not to use electronic devices while driving.
At the end of the course, you will be provided with a certificate of attendance. You will present this certificate to the prosecutor at your upcoming pre-trial conference. Knowing that you have taken this important step against distracted driving may be looked on favorably in reaching a plea agreement which could mean a lower fine and fewer points.
The registration fee for the course is $30 when paid in advance, $40 cash at the door. In order to get this reduced fee, you must complete the registration at least one day prior to the date you want to attend.
The registration fee for the course is $30 when paid in advance, $40 cash at the door. In order to get this reduced fee you must complete the registration at least one day prior to the date you want to attend. You can register online using the Towns' online payment system. When paying online you will need to create an account with Community Pass.
You can also register in person between 10 a.m. and 2 p.m. at the New Castle Police Department located at 200 South Greeley Avenue in Chappaqua. Cash only.
You can register at the door with a cash payment of $40.
The course fee is not refundable. If necessary you can reschedule to take the course on another date. It is important that you know that rescheduling the course date does not change your assigned court date. You are still responsible to attend your court proceeding on the date assigned by the court.
Each paid registrant will be permitted to bring one family member or friend to the presentation. These guests will not be provided with any documentation of attendance. The Distracted Driving Diversion Course is effective at changing driving behavior. Everyone can benefit from this course, and bringing a loved one with you to the course will help them be a safer driver.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
We collect information from you when you fill out a form or enter information on our site.
We may use the information we collect from you when you
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
We do not include or offer third party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
We have not enabled Google AdSense on our site but we may do so in the future.
According to CalOPPA we agree to the following:
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
It's also important to note that we do not allow third party behavioral tracking
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Follow the instructions at the bottom of each email, and we will promptly remove you from all correspondence.
Please view the Receiver of Taxes page for more information.
Copies of bills paid by the bank are sent to your home for the Town and County taxes and also for the first half of the school taxes. If you need additional copies or copies of the bills paid for the second half of the school taxes, call the Receiver of Taxes at 914-238-4773.
Call the Receiver of Taxes at 914-238-4773 for information.
Recycling saves energy, conserves our resources for future generations, reduces pollution, and saves you money. Please note that some items can be recycled curbside and others can be recycled both curbside and at the Recycling Center.
Learn more by reading the Guidelines to Dual Stream Recycling (PDF).
No Plastic Bags, place recyclables loose and unbagged.
Do not Recycle:
Do not Recycle
No Plastic Bags, all recyclables taken to the Recycling Center must also be loose and unbagged.
Everything you can recycle curbside, plus:
To receive storm updates, you may sign up for codeRED and New Castle Police Department Nixle alerts, and check the Town's website.
The plow operators are dispatched immediately at the beginning of a storm and stay out continually during the storm. They are responsible for clearing over 24 square miles - 101 miles of Town-owned roads!
Snowplows first clear primary and major artery streets, school streets, and streets serving emergency response facilities and heavy traffic. After those roads are clear, secondary streets are cleared and streets with moderate traffic. Lastly, all other streets, including cul-de-sacs and dead-end streets, are plowed. After a major storm, it may take two to three days for plow crews to clear all the streets.
During snow plowing operations, the snow from the street will end up in front of driveways and mailboxes. The property owner is responsible for access to his/her individual driveway or mailbox. The only way to avoid extra shoveling is to wait until the Public Works crews have done their final clean-up on the street.
Our local fire departments ask residents to clear hydrants near their homes throughout the storm (when safe to do so). It may save a life.
Yes. Homeowners and/or their snow plowers can be fined for pushing snow from a private driveway onto the public roadway. Depositing snow onto the road causes a hazard and can cause a “narrowing” of the plowed width of the road.
The Emergency Operations Center will be activated based on a number of factors such as:
To register, call 518-457-2036 or visit the New York Tax website. Have your school tax bill handy when you call.
For More information go to the New York State website directly.
We recommend that you register as soon as possible after you purchase and move into your home. If you register by July 1st, New York State will make every effort to mail the check to you by September 30th. If you register after July 1, New York State will mail the check to you as soon as they can.
Registrations will be accepted for three years from the income tax filing deadline for the year that the credit covers. For example, to claim the STAR credit for 2016, you must register by April 15, 2020. However, the sooner you register, the sooner you will receive your STAR check.
To report an electric service problem, you can call 1-800-75-CONED (1-800-752-6633) or click here to report an electric service problem: Con Edison Report Outage
When you experience an electric service problem, everyone must report the outage to Con Ed. Do not assume there is no need since Con Ed may already know about the outage on your street. Con Ed prioritizes their response by the greater number of customers affected. Everyone should call.
If you see a hazardous condition, such as fallen electric wires or trees leaning against wires or poles, call New Castle Police 914-238-4422 and Con Ed at 1-800-75-CONED (1-800-752-6633). If you see a downed line, assume it is energized and stay away. Please keep children away from flooded areas after a storm, as the water could be hiding an energized line.
If the odor is strong, leave immediately and take others with you. If you are outside, leave the area immediately. Find a phone away from the area and call New Castle Police 914-238-4422 or 1-800-75-CONED (1-800-752-6633)
To report blocked roads, call New Castle Police: 914-238-4422
hen these storms hit the New Castle Police Department gets very busy. Their officers work under extremely dangerous conditions. They do not monitor Facebook.
Click here to check the status on-line: Con Edison Outage
For Nixle text alerts, just text your zip code to 888777.
For Nixle email (& text) alerts, visit Register for Nixle
For codeRED notifications: Register for codeRED
To report a water emergency call the Millwood Water Treatment Plant: 914-944-0036 / 914-944-0037
Yes, both Cod Ed & codeRED have mobile apps available for Android & iPhone
Con Ed: Con Ed Mobile App
CodeRED mobile app: codeRED Mobile App
Have supplies on hand, in case the power goes out. Include a flashlight and extra batteries; portable, battery-operated radio and extra batteries; a first aid kit; a one-week supply of food (include items that do not require refrigeration or cooking in case the power is shut off); a manual can opener; one-week supply of essential prescription medications; extra blankets and sleeping bags.
Develop an emergency communication plan in case family members are separated from one another during a winter storm (a real possibility during the day when adults are at work and children are at school) and have a plan for getting back together.
Ask an out-of-state relative or friend to serve as the family contact because after a disaster, it’s often easier to call long distance. Make sure everyone knows the name, address and phone number of the contact person.
Con Ed has the rights to cut trees and branches on their easement. The Town of New Castle has the right to cut trees and branches on town property. Homeowners also have an obligation to maintain trees on their property. Regular pruning and trimming will keep the trees from becoming too top-heavy and prone to falling. Dead and dying trees need to be removed.
The Water Department is responsible for all water meter reading. A computerized reading is made from the box outside of your dwelling.
If you are moving, make and appointment for the final water reading. There is a $75 fee for this service.
Please make check payable to:
New Castle-Stanwood Water District
The remittance address for water bills is:
New Castle Stanwood Water DistrictP.O. Box 27744 Newark, NJ 07101-7744
There are three ways you can pay your water bill:
Pay the entire bill as received, and then take up the issue with the Town. If you are correct, the Town will reimburse you, or credit your account toward payment of the next bill. All water meters are read quarterly, and payment for water used is due within 30 days of receipt of that bill. Residents can make arrangements to have their water bills paid automatically from their bank accounts by calling the Comptroller's Office at 914-238-4721.