Show All Answers

1. What contact numbers do I need?

• In the event of life or property threatening emergencies, call 911.
• To report loss of electric or if you smell gas, call ConEd at 800-752-6633 or go to the ConEd website.
• To report downed trees and power lines, call the New Castle Police Department at 914-238-4422.
• To report a water emergency, call the Millwood Water Treatment Plant at 914-944-0036, or call them at 914-944-0037.

2. How do I receive storm updates?

To receive storm updates, you may sign up for NCeAlerts and New Castle Police Department Nixle alerts, and check the Town's website. 

• For Nixle text alerts, just text your zip code to 888777.
• To sign up for email and text alerts, go to the Nixle website.
• For NCeAlert notifications, view the NCeAlerts Sign Up Page.

3. When are the snow plows sent out?

The plow operators are dispatched immediately at the beginning of a storm and stay out continually during the storm. They are responsible for clearing over 24 square miles - 101 miles of Town-owned roads!

4. Which streets are plowed first?

Snowplows first clear primary and major artery streets, school streets, and streets serving emergency response facilities and heavy traffic. After those roads are clear, secondary streets are cleared and streets with moderate traffic. Lastly, all other streets, including cul-de-sacs and dead-end streets, are plowed. After a major storm, it may take two to three days for plow crews to clear all the streets.

5. What can I do if snow is blocking access to my mail box or driveway?

During snow plowing operations, the snow from the street will end up in front of driveways and mailboxes. The property owner is responsible for access to his/her individual driveway or mailbox. The only way to avoid extra shoveling is to wait until the Public Works crews have done their final clean-up on the street.

6. What if there is a fire hydrant on my property?

Our local fire departments ask residents to clear hydrants near their homes throughout the storm (when safe to do so). It may save a life.

7. Is depositing snow upon the town roadway prohibited?

Yes. Homeowners and/or their snow plowers can be fined for pushing snow from a private driveway onto the public roadway. Depositing snow onto the road causes a hazard and can cause a “narrowing” of the plowed width of the road.

8. How can I prepare before the storm?

• Be familiar with winter storm watches and warnings.
• Have disaster supplies on hand, in case the power goes out. 
  • Extra blankets and sleeping bags
  • A first-aid kit
  • Flashlight and extra batteries
  • A manual can opener
  • One-week supply of essential prescription medications
  • A one-week supply of food (include items that do not require refrigeration or cooking in case the power is shut off)
  • Portable, battery-operated radio and extra batteries
• Develop an emergency communication plan in case family members are separated from one another during a winter storm (a real possibility during the day when adults are at work and children are at school) and have a plan for getting back together.
• Ask an out-of-state relative or friend to serve as the family contact because, after a disaster, it's often easier to call long distance. Make sure everyone knows the name, address and phone number of the contact person.
• If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55ºF.

9. What should I do during the storm?

• Stay indoors and dress warmly.
• Monitor your emails and check out the Town’s website for the latest information.
• Bring pets inside during winter weather.

10. Is it safe to go outside?

• Dress warmly and wear loose-fitting, layered, light-weight clothing. Layers can be removed to prevent perspiration and chill. Outer garments should be water repellant. Mittens are warmer than gloves because fingers generate warmth when they touch each other.
• If you go out to shovel snow, do a few stretching exercises to warm up your body. Also, take frequent breaks.
• Protect your lungs from extremely cold air by covering your mouth when outdoors. Try not to speak unless absolutely necessary.
• Avoid overexertion. Cold weather puts an added strain on the heart. Unaccustomed exercise such as shoveling snow or pushing a car can bring on a heart attack or make other medical conditions worse.
• Be aware of the symptoms of dehydration.
• Watch for signs of frostbite and hypothermia.
• Keep dry and change wet clothing frequently to prevent loss of body heat. Wet clothing loses all of its insulating value and transmits heat rapidly.
• Remember to help your neighbors who may require special assistance – infants, elderly people and people with disabilities.

11. When is the Emergency Operations Center activated?

The Emergency Operations Center will be activated based on a number of factors such as:

• The number of road closures on major and secondary roads.
• Types of closures – wires down vs just trees
• An extraordinary incident that involves multiple agencies or the need for resources beyond local capabilities
• A threat to life and property that involves a large geographic area of town.

Show All Answers

1. How do I report an electric service problem?

To report an electric service problem, you can call 1-800-75-CONED (1-800-752-6633) or click here to report an electric service problem: Con Edison Report Outage

2. Does Con Edison know my power is out?

When you experience an electric service problem, everyone must report the outage to Con Ed. Do not assume there is no need since Con Ed may already know about the outage on your street.  Con Ed prioritizes their response by the greater number of customers affected.  Everyone should call.

3. What do I do if I see a downed wire?

If you see a hazardous condition, such as fallen electric wires or trees leaning against wires or poles, call New Castle Police 914-238-4422 and Con Ed at 1-800-75-CONED (1-800-752-6633).    If you see a downed line, assume it is energized and stay away.  Please keep children away from flooded areas after a storm, as the water could be hiding an energized line.

4. What do I do if I detect a gas leak?

If the odor is strong, leave immediately and take others with you. If you are outside, leave the area immediately.  Find a phone away from the area and call New Castle Police 914-238-4422 or 1-800-75-CONED (1-800-752-6633)

5. What do I do if I see a downed tree blocking a road?

To report blocked roads, call New Castle Police: 914-238-4422

6. Why is it important to report problems directly to the police instead of posting on Facebook?

hen these storms hit the New Castle Police Department gets very busy.  Their officers work under extremely dangerous conditions.  They do not monitor Facebook.

7. How can I check on the status of a previously reported electric power outage?

Click here to check the status on-line: Con Edison Outage

8. How do I receive New Castle storm updates?

For Nixle text alerts, just text your zip code to 888777.

For Nixle email (& text) alerts, visit Register for Nixle

For codeRED notifications: Register for codeRED

9. Where do I report a water emergency?

To report a water emergency call the Millwood Water Treatment Plant: 914-944-0036 / 914-944-0037

10. Are there any mobile applications available?

Yes, both Cod Ed & NCeAlerts have mobile apps available for Android & iPhone

Con Ed: Con Ed Mobile App

NCeAlerts mobile app: NCeAlerts Mobile App

11. How can I prepare before the storm?

Have supplies on hand, in case the power goes out. Include a flashlight and extra batteries; portable, battery-operated radio and extra batteries; a first aid kit; a one-week supply of food (include items that do not require refrigeration or cooking in case the power is shut off); a manual can opener; one-week supply of essential prescription medications; extra blankets and sleeping bags.

Develop an emergency communication plan in case family members are separated from one another during a winter storm (a real possibility during the day when adults are at work and children are at school) and have a plan for getting back together.

Ask an out-of-state relative or friend to serve as the family contact because after a disaster, it’s often easier to call long distance. Make sure everyone knows the name, address and phone number of the contact person.

12. Who is responsible for trimming trees?

Con Ed has the rights to cut trees and branches on their easement. The Town of New Castle has the right to cut trees and branches on town property. Homeowners also have an obligation to maintain trees on their property. Regular pruning and trimming will keep the trees from becoming too top-heavy and prone to falling. Dead and dying trees need to be removed.

If you see a hazardous, dying tree at the edge of your property that could fall on power lines, please Email Con Edison to have the tree assessed and potentially removed – for free!  If possible, Con Edison asks residents to send photos. All residents should take advantage of this – let’s hold Con Edison accountable for cleaning up storm hardening!