Citizen Resource Center

The Citizen Resource Center provides New Castle residents with a centralized location for complaints, service and information requests. The CRC not only acts as a Help Desk for residents by answering routine questions and providing information on any number of issues, but it also logs in complaints and service requests, forwarding them to the appropriate department for action and resolution.


Search the Knowledgebase

Access general information such as Garbage or Recycling policies, the process of obtaining a Building Permit, or how to obtain a Dog License, or log in to check a service request status.


Submit a Service Request

Request for a service such as a pothole repair, missed garbage, streetlight out, or abandoned vehicle.


Call (914-238-4311)

If you prefer to call us during regular business hours, our number is 914-238-4311. We look forward to hearing from you.

mynewcastle-appDownload MYNEWCASTLE311 on your Smartphone

Download the free iPhone app or download the Android app